At Academy Pet Hospital, our goal with each and every visit is to deliver the highest quality medical care and exceptional client service. To facilitate this, we have established a set of hospital policies to which all of our team members adhere. You can review each of these policies in more detail below.

New Clients

We respectfully ask that all new clients leave a deposit when scheduling their first appointment. This deposit is equivalent to the cost of the examination fee and will go towards the balance at the end of your first visit with us. Your deposit will be fully refundable, provided you cancel or reschedule your appointment more than 24 hours in advance.

Cancellations

Can’t make it to your appointment? We understand that life happens. However, if you are unable to make it to your appointment and cannot provide notice of at least 24 hours, our staff will ask you to pre-pay for the examination fee when you reschedule. This prepayment is fully refundable, provided you cancel or reschedule your appointment more than 24 hours in advance.

Boarding

Payment for boarding stays is required at the time of check-in. We find that this makes the pickup process much easier and less chaotic for everyone.

Surgery

When scheduling a surgical procedure, we ask that you leave a $200 deposit to reserve your surgical space. This deposit is fully refundable, provided you cancel or reschedule your appointment more than 24 hours in advance.
As always, our team remains committed to helping your pet live a truly amazing life. If you have questions or concerns about these policies, or our services in general, please do not hesitate to contact us. We’re here to help!