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They are phenomenal. We love Doctor Reid and the veterinary technicians and assistants are so loving. Cleo does not like going to the vet but what dog does? They still take that extra time to make sure she’s not so anxious. Academy Pet really tries to work with you and their bed side manner is great. I’m really emotional when it comes to my dog especially with bad news, Dr. Reid and our tech were so gentle with me it’s awesome. Totally 100% recommend Academy Pet Hospital
Customer service is great, and they've treated my dog very well every time we go. They definitely care about my dog's health and if there is something wrong...
Our pups love the staff at Academy! We were sad that Dr. Lehr left but we have become fond of Dr. Reid and so have our furry children! As long as we live in Fayetteville we will always take our fur babies to Academy!
Dr Lehr is fabulous with my kitties, he is so gentle, so patient with my questions and does everything possible to help my babies. He has a sweet staff who always listen and schedule me when they can. They have good hours staying late. They are reasonably priced and fair in all their billing. Thank you so much. I highly recommend Academy Pet Hospital
Suzy was very hyper about going for her check up. The staff was very patient and in no time she was calmed. They not only did her physical and shots but they inquired about what I fed her and her treats as so many dog foods lately have affected so many dogs and people food as well. So they educate the owners.
I would like to say Thank you to the staff at this Pet hospital. I am not from this area and was traveling past NC when I had the worst day of my life and had to find a animal hospital for my baby Ivy. Ivy did not make it and I was/am devastated but the staff were wonderful ran out to get Ivy from my car rushed to save her and was patient and kind when delivering the awful news. When I returned home 1 week later I received a wonderful card that everyone who worked that day wrote alittle something. My own vet did not do this. Thank you so much .
Extremely kind and professional staff. Dr Reids bedside manners are very good. I feel very comfortable with them taking care of my dogs and their veterinarian needs. Highly recommended.
Just got our children their first dog st Christmas, since we had our others 15 years ago, and wouldn't dream of going anywhere else for our veterinarian and grooming needs. Our Sammy loves Dr. Lehr and his staff and so do we!
My tiny Yorkie was sick and had to be admitted to the urgent care. We chose Academy Pet as out vet because of the great reviews. While I think everyone is great there, I've run in to a few issues already that I hope can be addressed as we really like the clinic:
1. I brought him in for vaccines and explained to the front desk staff that due to scheduling, I could only take a Saturday appointment. She said she would ask about a Saturday appointment and call me back. She never did
2. When I can to that visit, I brought records with me from the urgent care and gave them to both the front desk staff as well as the technician under the impression that they would be copied and added to my pups file. The vet called and asked for the records because they were not.
3. After my pup was admitted to the urgent care over night, I was required to drop him off the next day to Academy Pet. I dropped him off, there were no techs there so I was told they would call. I never received a call from anyone medical. After several hours of dropping him off, I had to call and check on him. I took off work for the day because I was not sure how long he would be there. I was assured that I would get a call long before closing to let me know what time I could pick him up. Still no update from the Vet. I never received that call, so I called again around 4:30pm and was told that I had to wait until the vet called me. I finally got the call around 5pm saying that I could pick him up. I could have gone to work for the day had proper communication occurred.
4. When I arrived to pick him up, I felt rushed and had minimal time with the vet. He was busy so I get it, but he didn't really seem to be compassionate at he fact the my pup was literally lifeless the day before when he was admitted. He assured that he would call the next day to check on my pup and ensure he was doing well with the medication and prescription food, but the call never came. We are now three day post discharge and the call still has yet to come.
I understand that vets get swamped with animals needing to be seen, but even if the staff can call and keep us updated during stressful times. Pets are like family members. If you had a family member under the care of a provider, you would want some sort of update along the way.
Dr. Reed has gone above and beyond making sure our pups are well taken care of. Kody has renal disease and Roxy has thyroid disease..... he has explained and reassured us constantly on this journey. It has really been a blessing!
So far so good. I took both of my border collies in for all shots. Dr.Reid was wonderful. He explained everything they did and what needs to happen. Keslie came in went over things before the doc came in . she was great with the dogs and very informative. Now to find the agility classes for the 2. thank you Kelsie and Dr. Reid.
Dr Lehr and his staff are the best .I would like to thank them for the care and compassion for my little angel Cc.